DROMONT'S CUSTOMERS
FEEL SECURE ANYWHERE IN THE WORLD

30 MINUTE RESPONSE GUARANTEE

SERVICE BROCHURE

ON-LINE & TELESERVICE

Dromont HQ +39 0173 230411

Retail Dispensers Service +39 0173 230466

Retail Dispensers Spare Parts +39 0173 230447

Factory Dispensing Service +39 0173 230467/444

customer.service@dromont.com

EUROPE

DROMONT

EUROPE

customer.service@dromont.com

AMERICA

DROMONT

CORPORATION

customer.service@dromont.com

CHINA

DROMONT

CHINA

customer.service@dromont.com

FAR EAST ASIA

DROMONT

JAPAN Co. Ltd

customer.service@dromont.com

TELE-ASSISTANCE

30 MINUTES RESPONSE GUARANTEE

 

Tele-assistance provides the customer with instant support for the machine. Dromont can assist the customer with any type of software, mechanical, or training problem. This service is provided in 30 minutes or less with over 97% rate of problem solving using this method.

 

PREVENTIVE MAINTENANCE

 

Scope of the preventive maintenance is to assure the perfect status of all the plant components, to provide to the necessaries maintenance operations and regulations made by high qualified engineers, to optimize the dosage performances adjusting the setting valves parameters, to “refresh” the acknowledging of the operators and to assure you an immediate reply and unlimited service in case of assistance requests and the availability to intervene on site within 48H from Client’s request.

 

SPARE PARTS DELIVERY

 

Dromont is capable to grant all its Customers high performances in terms of quick delivery of spare parts. Thanks to vertical warehousing technology designed to optimize space utilization and maximize picking throughput, Dromont grants same day shipment for all components ordered by 12.00 hours p.m. This automatic system is the ideal solution for managing storage problems, as well as put away and rapid picking of component, semi-manufactured and finished products in many different applications. Our users are guided by dedicated computer in picking and replenishing operations while working on the two extremely efficient  machineries.

 

TRAINING

 

A highly trained and motivated team of service engineers, planners and helpdesk staff are at your disposal wherever you are in the world. Our team is constantly up-to-date with the latest developments in technology to ensure you support and to exceed expectations.