People Who Care

Behind every machine, there’s a team dedicated to your Success

97%

Customer Satisfaction

2h

Average Response Time

50+

Countries Served

24/7

Support Availability

Our Philosophy

At Dromont, we believe that exceptional customer service is not just a department, it’s a mindset that permeates everything we do.

Our “People Who Cares” approach means that every team member, from engineers to support staff, is committed to understanding your needs and exceeding your expectations.

We don’t just sell machines; we build partnerships. When you choose Dromont, you’re choosing a team that will stand by you throughout the entire lifecycle of your equipment.

Our Values

The principles that guide our customer Service Excellence

Passion

We are passionate about what we do and committed to delivering excellence in every interaction.

Partnership

We build long-lasting relationships with our customers, becoming true partners in their success.

Responsiveness

We understand that time is critical. Our team responds quickly and efficiently to every request.

Expertise

Our team consists of highly trained professionals with deep knowledge of our technologies.

How We Support You

Comprehensive support services designed around your needs

24/7 Support

Round-the-clock assistance for critical issues

Global Reach

Service teams across 50+ countries worldwide

Preventive Care

Proactive maintenance to prevent downtime

Fast Response

Average response time under 2 hours

Meet Our Team

Our customer service team is composed of highly skilled professionals with diverse backgrounds in engineering, technical support, and customer relations.

Each team member undergoes rigorous training to ensure they can provide expert assistance for all Dromont products and solutions.

With team members located across the globe, we can provide localized support in your language and time zone.

Experience the Difference

Discover why customers around the world trust Dromont for their industrial Tinting and Dispensing needs.

ASSISTANCE

Assistance and Spare Parts requests.

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