Our Service Excellence
Our Service Excellence
to face every challenge with the best solution
Having detected the need to intervene, the Customer Service connects with the customer through Remote Assistance to analyze the problem and start the resolution. We can assist you with any type of software, mechanical or training problem. This service has over 97% rate of problem solving.
Pocket Device and Augmented Reality: distance no longer exists!
Using TeamViewer Assist AR, our experts can remotely guide your technician through the repair with augmented reality.
With this remote support solution, we can provide easy, fast, and secure augmented reality-powered visual assistance to identify and solve problems from anywhere in the world.
In case of impossibility to solve the problem via telephone assistance and/or remote connection, we have a worldwide team which can intervene to solve the breakdown. A highly trained and motivated team of service engineers, planners and helpdesk staff ar at your disposal wherever you are in the world. Our team is constantly up-to-date with the latest developments in technology to ensure support and to exceed expectations.
In case of a maintenance contract going on, we guarantee support from one of our specialized technicians at your premises within the shortest time.
Thanks to high technology storage and reliability of selected suppliers, we are able to guarantee a complete and reliable service and ensure easy and quick access to every necessary original spare part.
We provide different maintenance long-term contracts to perform a great variety of maintenance services, from general upkeep to specialized repairs, and prevent any breakdown through a specific prevention and planning policy.
Within our maintenance contracts, we offer scheduled preventive maintenance services including replacement of consumables, estimation of status of all the plant components, optimization of dosage comgeneral verification of the proper functioning of the system and consolidation of personnel training.
Dromont e-Ticketing Platform
Service requests are centralized to Dromont e-Ticketing Platform in order to speed-up troubleshooting and local or remote assistance.
> Enter your request filling the form at http://service.dromont.com/customer.aspx